Had the pleasure working with Johnathan Duncklee to purchase our A/C Split Unit. Johnathan came out to our home to discuss options and the process of the installation. He was very polite, knowledgable and efficient. Highly recommend Duncklee Heating & Cooling and the entire team.
Jonathan Duncklee and his crew are too notch. I purchased a Mitsubishi mini split system from Duncklee Heating and plumbing and I could not have asked for a more stress free contractor experience. The installers were so neat, they left absolutely no sign that they had ever been there other than the installed equipment. The lead installer Jim was super nice and very friendly. He answered all of my questions with a smile and left me feeling very comfortable with the entire job. I strongly recommend them!
Very fast, professional and reliable, Jonathan Duncklee saved my business! He was able to get new commercial HVAC unit and have it installed in less than 2 weeks when other companies quoted me months. Definitely highly recommended!
Through, courteous, attention to customer's property.
We had Jon Duncklee over for a consultation for our future heating and cooling system as we switch away from oil. He gave us several options, and explained the pros and cons of each in a way that was very easy to understand. The company has been around for a long time and has a great reputation, and I can easily understand why.
Duncklee Cooling & Heating did a quality and professional job on installing our Ductless heating and cooling system. Our sales representative, Paige Remmert was knowledgeable, professional, and friendly. She listened to our needs and coordinated the job. Paige organized the rebates through the town which other companies would not. I would highly recommend them.
The gentleman that came out to change our house from Oil to Gas Heat and add AC did a great job and explained the system very well
This is a top notch company that takes care of their customers. They installed a new ac system in my home and it takes care of the cooling in the summer. Their service department is great also.
Very professional working ethics and very efficient.Jim and Oscar were a excellent team finishing a jobin a minimum amount of time for the work conditions.I would highly recommend them for anyone looking fora professional job.
Very professional top notch installation.
I’m turning an out-building into my dream shop, and Dunklee helped with the heating and cooling. They guided me through the process of choosing the right unit, and the installation by Jim & Oscar was done efficiently and quickly.It was a great pleasure to do business with them and I will definitely call them again for any future H/V/AC projects!Highly recommended.
I'm sure this is nothing new to you, but I would like to share how I am/was so very impressed by the professionalism of all your staff. I have not witnessed such dedication, respect and talent in tradesmen in a very long time.I am most at ease that my new boiler will provide unconditional warmth! I highly recommend services rendered by Duncklee Cooling & Heating Inc.
We used Dunklee to install split ac units in our 140 year old home,. My only question is "why did we wait so long?"! Paige our Sales Consultant was so professional and knowledgeable, the installation was seamless and my family is enjoying a cool oasis from the summer heat.
Excellent team that installed our AC system. Always friendly and kept us informed. You can’t go wrong using Duncklee.
Dan was on time, polite, professional and resolved our issues in no time. This is your company for any HVAC needs.
Not often enough do we receive praise for a job extremely well done……For 6 years I have battled the heat waves in the most important rooms in the main house namely my bedroom and study and the dining room and kitchen. The system you designed and installed works perfectly and is quiet and unobtrusive. Your lead engineer, and his assistant were professional and thoughtful, and his tutorial on how to use the remotes was concise and complete.Thanks for everything, we will be spreading the good word on a difficult job well done!
During a brutal heat wave, my A/C stopped working. Called Duncklee and they had a tech out within hours......during a very busy time, for sure! Issue wasn't that easy to find, but the tech realized that the electrical control board was not working. He got on the phone, got the part ordered from the factory, expedited the shipping, and two days later, came out to install the new board. He also did the PM check I'd had scheduled for next month, which saved me another visit. Very pleased with the response and the communication from all the Duncklee staff. It's why I've been a customer for over 10 years!
Duncklee Cooling & Heating is a top notch local business! They were out the very next morning and diligently worked to assess the problems and fix all of the issues in just one visit. The technician was very professional and the office staff provided excellent follow up - Thank you!
Johnathan was very patient with all of my questions...Very pleasant, knowledgeable and just a great guy price for install Great.. Our install Guy, Jim AMAZING!!! Attention to detail, knowledgeable, hard working, patient and Understanding... I highly recommend Duncklee Cooling and Heating... Lee
The team at Dunklee designed and installed my home HVAC system nearly 20 years ago and has been there with sound advice and great service since then. Their field technicians are top notch. Not only are they experienced and knowledgeable, but I’ve always found them to be friendly and informative.
Jonathan was able to start our estimate prior to onsite visit and provide options/quotes upon home visit. Our home is older split level and partial flat roof. Jason and his install team arrived on time, were positive re. the project challenges, communicated daily and cleaned up behind!
Best crew anywhere straight forward an direct. Great company leader #1
I am totally satisfied with our installment of the COMBI. They made it so easy . They left everything in tip top shape , answered all my question , very punctual. I definitely recommend them !
John was friendly, professional and responsive to my requests. His initial walk through was positive and he gave complete and accurate details for the install, town permits and handled our condo HOA needs efficiently. Installation was on time with our project demands and Jim the installer was exceptional. System is on and working fantastic! Thanks everyone!
I purchased a peplacement heat pump and air handler from Duncklee. The instalation was very professional and completed in one day. Although the unit was delayed due to supply issues, they kept me informed about the procurement difficulties they were facing. All in all a very positive experience.
Jonathan is highly ethical and professional. We worked on time and was very knowledgeable of all current govt rebates programs which saved us money. We are very pleased with our unit, We highly recommend Duncklee Cooling & Heating, it is refreshing to know there are still highly competent and consumer centric businesses serving our area. We are also very impressed with Jon's endless commitment to community and giving back on a continual basis. Jon walks the talk!!
The task was completed on time and on budget. The crew that came to install my new AC was very professional, clean and courteous. I will use Duncklee again and can recommend them without any hesitation.
Jon and co were fantastic the heat stopped working and they were quick to stop by take a look get the parts and get us back up and running! We appreciate the quick prompt service and strongly recommend
Very professional & thorough. Great worker.
Duncklee installed a new high-efficiency furnace in my home, along with a smart thermostat. They did great work and were very professional and knowledgeable. And when I had questions afterwards, they responded right away and were happy to help.
Duncklee Cooling & Heating's team removed my oil furnace, electric hot water heater, and an old central A/C and installed an LP Gas furnace, LP tankless hot water heater and a new central A/C unit. Needless to say there was a LOT of work to be done, and the team (Jason, Noah and Malcolm) were the ultimate professionals! They were very knowledgeable about every aspect of the installation process and continually updated me every step of the way.This pandemic caused a national shortage of HVAC equipment, and Jonathan Duncklee was always so gracious in keeping me informed of the estimated delivery/installation date for this project.This company has my ultimate respect and I STRONGLY recommend them to anyone!
Outstanding from purchase through installation!
I was so happy with the installers and the Install went really well. They’ve really got some great people on your team!
Thank you Jonathan Duncklee for all your help and expertise. I am very happy with my four Mitsubishi wall units and to say, “Goodbye”, to those ugly window AC units for good. I am looking forward to having the heat function, too, as my kitchen in this 1850 house was always chilly. Your installation staff, Jim and Walter, were very nice and neat as a pin.
Jonathan,The install went really well. Jim and Walter did a beautiful job not to mention great guys to interface with, very professional. We enjoyed our first evening of A/C this summer and are very thankful for that. We appreciate your work pulling the job together and the effort it took to obtain the equipment. We are looking forward to learning, experimenting with and enjoying the system.Regards,Scot and Yolanda Bowes
Jim and Walter did a beautiful job not to mention great guys to interface with, very professional. We appreciate your work pulling the job together and the effort it took to obtain the equipment. We are looking forward to learning, experimenting with and enjoying the system. Great experience working with Duncklee Cooling & Heating.
I was very impressed by the service technicians’ attention to detail to ensure that the installation worked properly and was aesthetically pleasing. My wife and I are extremely happy with the workmanship and A/C unit. We highly recommend Duncklee to all of our friends and family.
Duncklee installed a sophisticated heating/AC system that enabled us to override an outdated and inefficient system that existed in a house we bought. Jonathan Duncklee was accessible and answered our questions in a way that made the installation and workings understandable to lay people. I would recommend Duncklee and would use them again.
We have a Mitsubishi split system and after issues with the original installing company I gave up and called Duncklee. It turns out the other company is not Mitsubishi diamond certified. Duncklee is and after their work I can see the difference.They responded quickly to emails to get a rough idea of the system before they made the on site visit. The technician was on time and quickly discovered the problem, the compressor lines were leaking. He came to show me, I have no idea how the other company missed it. He put some coolant back in as a temporary fix and had to come back for a full afternoon a week later.After he fixed the leak he flushed the system to get any water out. He then inspected the rest of the system. He fixed the large unit after some disassembly and now it works great. It's been 2 weeks, no sign of anything leaking and everything is working like new.
Our business recently had Duncklee furnish and install a Mitsubishi Mini-Split System with heat pump and air conditioning. Jonathan was very knowledgeable and patient with all of our many questions. The installation was seamless and the installers were respectful of working in our office during office hours. Could not have asked for a better experience and would highly recommend Duncklee to anyone looking to upgrade or replace their system.Anita Mather - Capalbo Mather Dougherty Accounting Services
Duncklee installed Mitsubishi 6 mini-splits in my house this month. It was a large and complicated job. The men who did the work were terrific. They always arrived on time, were respectful, worked hard all day and were a pleasure to have around. It was hot as hell when they were doing the work. They wore masks and maintained distance from my family members at all times. Best of all they did a great job and in the midst of a terrible heat wave and a pandemic we are cool and happy.
Clean, efficient, friendly, and professional! Thank you for a job well done!
The Duncklee serviceman who installed our new central AC system was friendly and incredibly knowledgeable. We were extremely impressed with the Duncklee service.
Replaced our window air conditioning units with ductless system. These are great! Pricing was extremely competitive. Installation was smooth and professional. Before leaving, installers cleaned up and spent time to make sure we understood fully how to use. Units are quiet and temperature is more consistent than our window units were. Highly recommend the ductless heat & air conditioning units and strongly recommend Duncklee Cooling & Heating to install them.
Working with Duncklee was a great experience and I refer this company to my relatives and friends .The employees from the owner to the service technician were great and could ask for more, thanks Jonathan.
My husband and I just had ductless AC installed in our house. We are very happy with the work that Dunklee did. Jason and Noah took the time to explain everything to us as they installed the units. They worked hard and even cleaned up after themselves. We highly recommend Dunklee.
Jonathan was wonderful to work with. I had 2 mini split units installed and they are working just as they were recommended. The installers were professional and did a great job with no mess left behind. Just in time for the heat wave. Thank you
We had 2 new indoor ductless units & an outdoor condenser installed. The installers, Jim & Walter, were friendly and professional. Installation took 2 days and they cleaned up each day. Jim described the operation of the remotes in simple terms and was patient with our learning curve. Later, Jon answered my questions on how to properly operate the units. Again, we appreciate him being patient with us. Excellent experience. Highly recommend!
Duncklee Heating and Cooling recently installed central air conditioning in my home. From the owner Jon Duncklee and his office staff to his installation team (Jason, Noah and Malcolm), all were very knowledgeable in the installation and operation of the system. They all took the time to answer any questions I had and they made sure I was satisfied with the answers. I was really amazed how the installation team was able to get all of that duct work into my attics. Job well done!!
We started using Duncklee a couple of years ago for the ongoing maintenance of our air conditioners (we have two units). They were recommended by our former AC contractor who got out of the residential business.When our AC was not working last week, I called on Wednesday and was pleasantly surprised that Duncklee had availability on Friday.With COVID-19, I was a bit apprehensive because we haven't had anyone in the house but us since February. There was no need. The technician showed up on time wearing a mask; I offered gloves (to protect him).He quickly found the problem of a worn-out part in the compressor and replaced it. I felt the cost was very reasonable.We are grateful because my husband works out in the heat and humidity and he appreciates coming home to a comfortable environment. I highly recommend Duncklee.
Professional, courteous, detailed ant thorough workman. Would use them again without hesitation.
The guys at Dunklee Cooling & Heating are knowledgeable, professional and always do a quality job. I worked alongside them before I opened my own shop and continue to work on projects with them today.
Outstanding!! Personalized service from the President to the on-site technicians. Showed up on-time everyday, provided the perfect amount of communication with customer, and asked questions appropriately to ensure customer satisfaction. Work was performed with a high degree of professionalism. Quality of work exceeded expectations and technicians left the work site cleaner than when they started. All personnel demonstrated a high level of knowledge in regards to installation, operation, and preventative maintenance for the units. Not to mention how accommodating they were during these challenging times...Look no further for your HVAC needs!!
I had Duncklee install a Mitsubishi mini split a/c and heating system at my house in Stonington Borough. The owner, Jonathan Duncklee, was great to work with. Very punctual and professional in manner and very knowledgeable of his products and what would be best for our situation.His crew was likewise very professional and they installed the system in a short time and were meticulous about their work and clean up.No problems whatsoever and the system is working perfectly .I cannot recommend this company more highly.
I should start by saying that there are not enough stars for me to adequately praise Duncklee's!We began using them 12-15 years ago when they first replaced our gas furnace and hot water heater with an on-demand tankless Navien heating system. Now we can take as long of a hot shower as we want!The founder of their company, Les Duncklee was a classmate at Stonington High School with my late wife, and from the beginning, everything was exceptional in terms of explaining, install, friendliness, and performance.Then we decided to have three Mitsubishi wall A/C & Heating units installed in three rooms, running out to a single outdoor fan unit. Same experience of excellence, price, service, and especially beautiful work installing and hiding the pipes going outside to the fan. Very professional install.Since then we have had regular Mitsubishi & Navien maintenance, and a required replacement of the Navien box that failed under warranty, again with prompt, friendly, professional, and expert service EVERY SINGLE TIME.It is a real tribute to Les when I have seen how Jonathan has taken over and grown the company. Also it is a valid measure of a well run company that they have had a high rate of retention of office/service/install staff. Year after year, the same familiar names come to service or fix something that was wrong. Most companies are not able to hang onto their skilled employees like this, so I wanted to bring up this important point.I give my highest possible recommendation with no reservations about using Duncklee's for your needs. 10 Stars!!The final touch to show how they go above and beyond is that Jonathan sent me flowers when he learned that my wife had passed away. What company does that? I was stunned, and so very appreciative at their genuine caring for their customers.Thank you Duncklees--and that goes to each and every employee there.Sincerely,Charles ParrotNew London, CT
Duncklee Cooling & Heating was great to work with for my conversion to a natural gas furnace. Everyone I interacted with was kind and professional. I highly recommend.
Jon and his team did an amazing job updating our HVAC system to the 21st century. We got bids from several companies, and Duncklee was very competitive from a pricing standpoint, and delivered excellent quality and service. Thank you!
Wonderful experience with the new Navien boiler install at my home in Mystic..... John made the entire decision process seamless and with no stress... he and his folks (Jason and Noah) were fabulous to work with respect to the installation and post-installation. Wish more businesses were still run like this...total customer focus and an old fashioned trusting build of a long term service relationship.. thanks, John... next step is to get the A/C units installed.. yeah!!!
Excellent company. Jonathon Dunklee is charming and a true blue businessman. He genuinely cares about his clients and his town. His father would be proud. As for the job, the installation team was great. It was a cold week but they were troopers. Good people. A job well done. No need to shop around. This is a great team. Shop local! 🙂
I like how personal this company is. I know everyone on a first name basis. Always professional and friendly, I highly recommend them!
have used Dunklee Cooling and Heating on a new construction of a commercial building - The installation was flawless and the communication on the job was priceless. Hugh mistake was not using this company on a residential construction I also did - got it cheaper, but no value !!! Would recommend Duncklee's for any job when you want value. On time every day with no excuses. Great team that actually cares
Excellent company to work with, very informative and knowledgeable about there products and services. Duncklee installed an outdoor unit and 3 indoor Mitsubishi heating and cooling units at my house in a timely and professional manner. Neat and clean installation, very pleased with the finished product.
Very professional. I called and had some questions, they came out to my site and walked me through the entire process. The Mitsubishi Ductless units are the best things since sliced bread. I highly recommend using Dunklee Heating and Cooling.
We are restoring a 1796 old house. We were looking for the alternate heating and cooling system addition to the existing hydronic radiators. We were thinking of not having traditional central air system because of the ducts could take up too much space. We were exploring the ideas had ductless system. We had several vendors come to give us advices and proposals. Johnathan from Duncklee stood out as professional and very patient listening to our concerns. He asked to our emails even though he was vacationing in Caribbean Island. We eventually hired him since their price is reasonable, not the lowest or the highest bid that we received.We are glad we did. Their technicians are polite and did quality works. They just spent a week here installing (2) outdoor units and (5) indoor units. Jim was nice and very professional. He spent two hours just to go hours to walk through the spaces to make sure we were fine with the location of the indoor units so that they could be easily connected to the outdoor units and most importantly less visible in the interior space. He was also very meticulous about the level and center of the indoor units. When they left, the jobsite was spotless and everything looks great!! While they were here, we also hired their services for the existing radiators and they also trouble shot the issue of existing boiler.We highly recommend Duncklee. You won't disappointed!!
Excellent experience with sales and installation crew of my Mitsubishi Hyper Heat system. The installation crew even answered all my questions (and I had a LOT of questions) during installation. Finished system looks and performs better than expected. Would highly recommend Duncklee.
Well manured and did their job well
We recently contracted Duncklee to install a 42k btu Mitsubishi 5 zone ductless system with hyper-heat and Kumo cloud. After operating and living with the new system for several weeks, we are beyond happy with it. I was concerned about possible dead spots throughout the house, but there's just a warm blanket of heat wherever you go now. The units are whisper quiet and incredibly efficient. You won't even notice they're on.Paige walked us through the project from start to finish. The installers Walter and Jim were total professionals. They even finished ahead of schedule, which is unheard of these days. If you're going to install a system like this, you need real pros installing and servicing it. I highly recommend Duncklee Cooling and Heating.
I knew my 1843 Victorian would pose challenges for the installation of the Mitsubishi split heating and cooling system. But from the beginning to end, it went smoothly, and I could not be happier!Jonathan Duncklee explained the process, designed the placement of units, and gave me a quote for the work. I have 8 indoor wall units and 2 outdoor units.He was available throughout the project to answer any questions, and his techs who did the installation were professional, knowledgeable, and cleaned up each day.The final bill was the same as the initial quote. No surprises.Jonathan was a wealth of information and made great suggestions.I was able to add Wi-Fi thermostats which can be adjusted from my smart phone and give an alert if the temp drops. I no longer have to worry about frozen pipes when I’m away. Also, the Mitsubishi system is a back up if the furnace goes out.They also installed pumps and ducting on my dehumidifiers, so I no longer have to physically empty them.At Jonathan’s suggestion and guidance, I had video doorbells installed. They give a layer of security and convenience I didn’t know existed.Oh, he told me about a Wi-Fi water leak/freeze sensor for the basement which I purchased and set up. Really could’ve used that a six months ago when the hot water tank leaked all over the basement.I’m grateful I chose a local company that really goes above and beyond for their customers.
I love working with Jon. His company always puts the customer first and does a quality installation.
Our house has had the pleasure of work doneby Duncklee employees for many years.Every Spring they've come to get us readyfor the heat of Summer.NOW we have a Misubishi 'device' taking care of bothchill and sweat. Also lowered electric bills. Hooray!Year 2002's Storm Sandy wiped out our central AC service,and it was promptly replaced. Our old half-house withits younger attachment makes for difficult installation,and this was done with skill.Thank you, Jonathan
Thanks to Paige for setting it all up and to Jim and Walter for a great installation...First thing my wife said, "It's too cold!!!"
I highly recommend Duncklee Cooling and Heating for your cooling and heating needs. The quiet Mitsubishi system has greatly improved the comfort of my home. Jonathan Duncklee runs a thoroughly professional company. Paige Remmert in sales is a joy to work with. Installers Jason and Noah are first-rate.
I have had a ductless AC system installed in my home and it is super quiet. I am working on getting a combi gas boiler/furnace now and I have nothing but the highest Hope regarding its quality. I am very happy with the install team as well as the sales team!
We want to express our utmost satisfaction with the service call this morning from Duncklee Inc. for our Mitsubishi AC system.Glen, the Duncklee technician, performed a thorough assessment of the issue, and with equal thoroughness and expertise, resolved the issue. Glen’s attention to the smallest detail and his professionalism provided us peace mind that our system could resume operation at full capacity. He also offered very helpful insights to our air conditioning system regarding regular care that will help the system to run efficiently going forward. Glen was also very good humored about navigating the measures taken to protect the wood floors in the apartment. : )Our hearty thanks to Glen and the service department at Duncklee, Inc.!Sincerely,Bill Hossack & Elisa Giommi
Duncklee was great throughout the process of installing a new AC system. They took care of all the paper work, provided us with all our options and allowed the project to go smoothly. Our new system is working great!
We had the Mitsubishi Mini-Split Hyper-Heat system installed by Duncklee about three weeks ago; they installed one outside compressor and three inside air-handlers --- one on each floor of our condo. The system is incredible and the installation was first class... timely, professional and excellent attention to detail. A great company with great crews.
Techs were so very capable, even while training a new guy. I had very specific time constraints and they were able to accommodate me. Still have the electric to do. And not hot enough yet to really try out the unit.
Duncklee is a great company. Their communication is better than anyone else I've ever dealt with in the contractor field. Their work was done in a great way. Very professional and courteous. Even when their company had someone get not be able to work for a while they were able to fill in and get the job done without any delay. If we ever needed to do air conditioning again we would use Duncklee.
We got 3 units installed in our home. Their service was excellent and installer, Jim installed very professionally to our satisfaction. Mr Jonathan Duncklee was very helpful. I highly recommend them.
We had a 5 unit Mitsubishi ductless heating & cooling system installed last week by Duncklee Cooling & Heating Inc. The installation went off without a hitch. Jim, the installer, told us the project would take 5 days and it took exactly 5 days. Jim was extremely punctual, very neat, explained everything he was going to do and why it had to be done that way. When everything was installed, Jim went out of his way to clearly answer my many questions about the units. I highly recommend Duncklee for your heating & cooling needs.
Excellent overall experience, highly recommended! Jonathan came out quickly to look at installing a Navien Combi Boiler and give me a quote that same day. Technicians (Jason and Kyle) were very knowledgeable, hard-working, courteous and answered all of my questions. They did good quality work, and everything works perfectly.
Duncklee just replaced our heating and air conditioning units. We had a wonderful experience from start to finish. The office was very responsive and Jonathan quickly arrived for a free assessment and estimate. He offered a direct and reasonable quote, with no deceptive sales tactics. The installation crew was friendly, knowledgeable, and professional. We would strongly recommend Duncklee for your HVAC needs.
Hassle free process! I was struggling to find the right company to replace my heating/cooling unit. After finding Duncklee in my area it really helped to get a quick response to my email from Jonathan who was great to work with. If you are looking to get any type of work done don’t hesitate to reach out, you will not be ashamed!
Duncklee Cooling & Heating did a great job installing our Mitsubishi ductless cooling system. The work was completed in a timely manner and Jim and crew cleaned everything up each day. When the installation was complete Jim gave us a thorough training on how the units work and made sure we were registered for the warrantee coverage. We are very happy with our new system - it is very quiet and we are enjoying using the heating function on these cool fall mornings.
Jim and Noah could not have been better! I was home for most of the install, and they were both amazing, professional and went through everything thoroughly, answering all my questions! We will absolutely use Duncklee again and recommend them to others.
I've known Jonathan for more than 20 years. He and his company have had the highest level of customer service reviews for as long as I have known him. Prior to the concept of online reviews, Duncklee had a wall of customer postcards glowing about the service he and his company provided. Jonathan, as his father before him, has been a pillar of our community. If you have the need for HVAC installation, replacement, or service, call Duncklee and experience customer service as it should be.
Duncklee Cooling & Heating is the go-to company for all of your heating and cooling needs. Highly recommended.
This is a quality, family-owned company. The main office is a monument to the prior owners and employees. Duncklee's will take care of you, and they'll do it with experience and integrity.
Jonathan is a great business person, and an asset to our community. He is a man of great integrity who runs a fantastic business.
Duncklee Cooling & Heating is the premier comfort specialist in Southeastern Connecticut. They have been around the longest and continue to be a great resource for both businesses and homeowners!
For heating and cooling, they're the best in the area. Their experience and level of service is unmatched.
Everything went well today. Much better than I expected. I was very impressed with the service provided by Jason and Kyle the installers from Duncklee.. The install was completed today around 2:30 and they tested the system to make sure it was wired correctly. They did a great job of answering my questions, and did an excellent job of cleaning up. I will definitely refer Duncklee to my neighbors and friends for their heating and cooling systems needs.
It is rare to find a company that actually values its clients in this day and age, and the customer service I received from Duncklee Cooling and Heating was absolutely superb. As a new homeowner looking to install a central air system, I was completely lost and had dozens of questions, and Jonathan was patient and answered every single one! He took the time to explain the different options to me, and followed up several times to make sure I fully understood the system that we decided on and to give me a chance to ask more questions. Thanks to Duncklee Cooling and Heating I have complete peace of mind and a comfortable home!!
Duncklee's team of installers were extremely courteous, quick, and knowledgeable. They installed multiple ductless units for us and were extremely neat. After installing, they took plenty of time to explain how the units worked, answered our many questions, and told us to reach out should we have any more questions. I'd highly recommend Duncklee if you are looking to install ductless AC units!
Timely, knowledgeable, Professional, Courteous and neat!
Duncklee Cooling and Heating is awesome! They installed my ductless air conditioning system beautifully. Everybody I interacted with was very professional and polite. They even took the time to explain the remote controls and how to clean the indoor units!
When I bought my house, the climate control system had been installed previously by Duncklee, so naturally I called upon them for service. Recently the master control panel for the system went out, since it was by now 20 years old. So I had to get a new control system. The technicians from Duncklee installed a new computer, and got it back up and running. They are knowledgeable and polite, and efficient and I would recommend Duncklee.
Hi Jonathan!I want to Thank You, Jim and Noah for the excellent sales process and the efficient installation of our new Ductless heat pump.The guys were fantastic to work with and Jim was very knowledgeable and took time to explain all aspects of the system.Sometimes people do not get enough praise when they do excellent work; they only get an earful when something goes wrong. I want to recognize Jim and Noah for their skill.Again, Many Thanks Jonathan.Sincerely,Ann & Bill Sergiy
Jonathan Duncklee and his team have always been quick, professional, and have done quality work. They installed our dual zone system a few years ago and years later when we experienced issues from equipment malfunction (not Duncklee work) they worked with me to resolve the problem!
Our first Mitsubishi ductless heating and cooling system provided us with summer cooling and shoulder season heating.When we built an addition a few years later a Mitsubishi Hyper heating and cooling system for full season heating down to minus 13F outside temperatures was chosen as the sole source of heat.Duncklee Cooling and Heating did a great job in designing and sizing both projects to maximize performance and minimize costs.The technicians were prompt, knowledgable, and extremely neat. After installation they took their time in explaining the operation and care of the systems.Duncklee Cooling and Heating was surely the right choice.
Jon, it is always greatly appreciated, and makes a very positive impression, when contractors call back at the time they say they will, when technicians arrive on time, and the job is completed when promised. You, and the installer/technicians Jason and Kenny, were always spot-on with punctuality.....a HUGE plus. And the installation of the new air handler, plenum, and outdoor air conditioner compressor couldn't have been done any better. The units work together perfectly, exactly as advertised. Jason and Kenny did a fantastic job, answered my many questions, and were a pleasure to work with. Completely satisfied!
My installer Jim was was very professional and knew his stuff. He went out of way to explain my new mini-duct system to me and was very conscientious about keeping my home clean.
Mr. Duncklee, your Mitsubishi Elite Technician, Jim Brissette, not only did a very professional installation; but he also was very polite and courteous in answering all of my questions in a true professional and timely manner. His many years of training and job experience made the installation go like clockwork, no mistakes or redoes. When the job was finished his clean-up was outstanding: he vacuumed the carpets and his feet were always clean in going from outside to inside the house during the foul weather conditions of snow and rain. Thank you, your office staff and Jim for a job well done. I look forward to enjoying my new Mitsubishi Cooling and Heating System for many years to come.When you have questions about installing a Mitsubishi Cooling and Heating System call Duncklee Cooling & Heating Inc., the Climate Control Experts you’ll be happy you did.
When I contacted Dunklee to initiate my conversion from oil to natural gas he was extremely knowledgeable in the process. Once the loan was approved and work had commenced, the gentleman that came to my house were polite, professional and accommodating to us. The work was completed in a timely manner; looks and works amazing. I will definitely be contacting Dunklee in the future for my other heating and cooling needs.
Duncklee was quick, professional, and installed my system expertly. Highly recommend
I chose five heating and cooling companies to provide estimates on a Mitsubishi Split Ductless heat pump/ cooling system to be installed in my 1900 sq ft home. Duncklee Cooling and Heating was the only one recommended by several renovation contractors. Although the quotes were generally around the same price point, Jonathan Duncklee was the only one with extensive knowledge of the CT Green Bank low interest energy loan program of which I had not heard of. (I ended up getting the low interest loan to finance the project). He was very organized, and was the only contractor to give a written quote on the spot. The other companies took 4 to 10 days to get back to me with quotes.I selected Duncklee’s based on their professionalism, reputation, organization, system design, and value. The multi-day installation process has gone smoothly. The installer, Jim, is warm, friendly and professional. He has worked diligently to install the wall units exactly where I hoped they would be, and to keep me informed of the installation’s progress. Due to a weeklong holiday interruption there is one day remaining before installation will be complete, but I have no reservations highly recommending Duncklee’s as a Mitsubishi heat pump installer.
Every one there is friendly, professional and knowledgeable, I highly recommend doing business with Duncklee!!
All work was done timely and professionally. The technicians were excellent and were happy to answer any technical questions I had during the installation. Previous service calls in the past were handled in a similar fashion. Mr. Duncklee is very fortunate to have a team he can be proud of.
I originally thought I'd have the Mitsubishi installed for cooling and an auxiliary heat in the winter, as it turns out I never use my electric baseboard heat and I'm very comfortable. Not only is it comfortable year round, it's a huge savings on my electric bills.I feel Duncklee Cooling and Heating is the best in the area for installing this system. Not only are the technicians knowedgable, they are extremely neat and respectful while working in the home.
We are pleased with the service so much that we had them install central air conditioning in our main house and guest house! Professional and friendly!
It went really well – your technicians were very professional and did a great job. They were very understanding of my somewhat loud and demanding dogs as well! Everything looks good and so far appears to be working properly. We love our Mitsubishi Mr. Slim/Split Air systems!
Service techs were very professional. Jim clearly communicated everything to us and was at the house when he said he would be. He also stuck to his timeline and finished earlier than expected.
The install was amazing. Jim was the absolute best! He walked me through the setup both inside and outside. He explained to me the operation and the maintenance of systems. Now, I just got to wait for a warm day, hopefully we will have one before the end of the year.
Very professional. Quick to come out, find the problem & fix it. Highly recommend them to anyone!
Duncklee installed a new propane boiler for me. They did a great job. Easy to work with, prompt, good price, quality installation - they made sure it was done right. They helped me get a .99% interest loan (funded by the CT Green Bank because it is energy efficient), so it was painless to pay for. Very happy with the whole experience. Looking forward to my lower heating bills now that I have a super efficient propane boiler!
Looks great! We were very pleased with the timeliness and care of the workers and in how neat their work was! This is the first time I've had construction done in my house and not had it look like a war zone!!
We were thrilled with our recent installation. Jim and Carl did a wonderful job. From the moment they arrived, they were courteous and professional, to me and to each other! Jim is a master craftsman and a wonderful teacher. Carl was working hard to understand the big picture, not just the immediate task. They communicated very well — always calm and always focused. Both had the same goal, which was to do the job right the first time, from both a mechanical and aesthetic viewpoint. My crawl space was not the easiest place to work, but they worked diligently and kept their sense of humor. I am so happy we chose Duncklee for our Mitsubishi installation.
Duncklee Cooling and Heating, Inc., deserves more than five stars. They installed the Mitsubishi ductless ac systems in my entire house. Going above and beyond is a understatement. Their 2 installers and staff are some nicest employees I've come across in a long time. Friendly, knowledgeable, respectful, and very clean. Duncklee was prompt returning my phone calls and emails, answered all of my questions, and never left me confused. They are truly a top rated company. Great job.
Jonathan,The install went very well. I couldn't be more pleased with the courtesy and professionalism of Jim and Carl.Thanks for checking back.Bill Tompkins
Like other people with an older house, we agonized for years on the hows and whats of putting AC in our home. A friend of mine had recommended Duncklee Cooling and Heating. One visit by Jonathan D., to discuss his company's offerings convinced us to install the Mitsubishi system. The installation went well with very little upset, the installers were competent, courteous and quick. Two near 90 degree days following the installation left us very happy, but wondering why we agonized and waited so long. The system is quiet and responsive with easy to use controls. We have not experienced the heating capability of the system as you might imagine with 90 degree heat, but we are anticipating using the heat for the "shoulders" of the heating season.
Our entire Duncklee experience was positive from start to installation. Jim and Carlwere competent and skilled. They were friendly and patient explaining all aspects of using the coooling/heating system. We will continue to employ the services of this highly rated company run by Jonathan Duncklee.
At this stage in the process, after receiving an estimate from Johnathan Duncklee and some very valuable information and money saving tips, we are looking forward to a 5 star quality installation. This review will be updated after the installation of the new cooling system is complete.Lawrence J. SpallutoPart 2 of the review.....The AC installation was completed. The two technicians that were here to perform the work, arrived on time, were very professional , knowledgeable and curtious. I would highly recommend Duncklee for any of your heating or cooling needs. (5 stars)Lawrence Spalluto
This is the second time Dunckley Cooling has installed split units in a house for me. Once again the were professional, efficient and very neat. Highly recommended!
After years of debate we finally decided on a split air system for our home in New London and choose Duncklee, Inc. for the work.With Jonathans help and guidance we decided on one Mitsubishi condenser with two air handling units. The entire process (quoting, communication, installation, and follow-up) was 100% professional.The installation crew was punctual, clean, efficient and completed the job in one day. They even worked with us to align the air handling units so that the conduits ran through one vertical channel. One hundred percent satisfied with their work.The system is very quiet/efficient and it’s nice to sleep at night without ratting windows. Looking forward to seeing how the systems heat in the swing seasons.I highly recommend them for your project and I will definitely be using them again.Thank you to Jonathan and Jim.