Duncklee Cooling & Heating Google Reviews

Doug Ackerman
Doug Ackerman
19:39 09 Feb 21
I purchased a peplacement heat pump and air handler from Duncklee. The instalation was very professional and completed in one day. Although the unit was delayed due to supply issues, they kept me informed about the procurement difficulties they were facing. All in all a very positive experience.
Dennis widstrom
Dennis widstrom
18:57 04 Feb 21
Jonathan is highly ethical and professional. We worked on time and was very knowledgeable of all current govt rebates programs which saved us money. We are very pleased with our unit, We highly recommend Duncklee Cooling & Heating, it is refreshing to know there are still highly competent and consumer centric businesses serving our area. We are also very impressed with Jon's endless commitment to community and giving back on a continual basis. Jon walks the talk!!
serge martinod
serge martinod
20:23 03 Feb 21
The task was completed on time and on budget. The crew that came to install my new AC was very professional, clean and courteous. I will use Duncklee again and can recommend them without any hesitation.
andrew scheuermann
andrew scheuermann
19:55 18 Jan 21
Great guy
Sam Stamatiou
Sam Stamatiou
00:01 24 Dec 20
Jon and co were fantastic the heat stopped working and they were quick to stop by take a look get the parts and get us back up and running! We appreciate the quick prompt service and strongly recommend
dionne butler
dionne butler
12:29 22 Dec 20
Matthew Cuevas
Matthew Cuevas
16:56 02 Dec 20
Debbie Fantacci
Debbie Fantacci
14:27 24 Nov 20
Very professional & thorough. Great worker.
Mary Murphy
Mary Murphy
17:34 23 Nov 20
Duncklee installed a new high-efficiency furnace in my home, along with a smart thermostat. They did great work and were very professional and knowledgeable. And when I had questions afterwards, they responded right away and were happy to help.
Rufas T
Rufas T
18:55 16 Nov 20
Danielle Verboski
Danielle Verboski
03:07 10 Nov 20
Duncklee Cooling & Heating goes above and beyond to provide nothing but exceptional service and professionalism. They are setting the bar high for what to expect when you look to higher a professional in this trade. Jonathan goes above and beyond to provide all his clients and prospective clients a new level of education to the products/services they receive. Quality work is hard to come by and as a local business professional, I truly respect the hard work and thought put into making this business one of the best around! 5 stars!!
Jane Percy
Jane Percy
16:58 28 Oct 20
Denise Irons
Denise Irons
20:10 13 Oct 20
Duncklee Cooling & Heating's team removed my oil furnace, electric hot water heater, and an old central A/C and installed an LP Gas furnace, LP tankless hot water heater and a new central A/C unit. Needless to say there was a LOT of work to be done, and the team (Jason, Noah and Malcolm) were the ultimate professionals! They were very knowledgeable about every aspect of the installation process and continually updated me every step of the way.This pandemic caused a national shortage of HVAC equipment, and Jonathan Duncklee was always so gracious in keeping me informed of the estimated delivery/installation date for this project.This company has my ultimate respect and I STRONGLY recommend them to anyone!
Joan Feeney
Joan Feeney
14:46 08 Oct 20
Outstanding from purchase through installation!
Caterina Riccardi
Caterina Riccardi
00:44 08 Oct 20
I was so happy with the installers and the Install went really well. They’ve really got some great people on your team!
Jane Fitzpatrick
Jane Fitzpatrick
14:47 15 Sep 20
Thank you Jonathan Duncklee for all your help and expertise. I am very happy with my four Mitsubishi wall units and to say, “Goodbye”, to those ugly window AC units for good. I am looking forward to having the heat function, too, as my kitchen in this 1850 house was always chilly. Your installation staff, Jim and Walter, were very nice and neat as a pin.
Scot Bowes
Scot Bowes
16:29 11 Sep 20
Jonathan,The install went really well. Jim and Walter did a beautiful job not to mention great guys to interface with, very professional. We enjoyed our first evening of A/C this summer and are very thankful for that. We appreciate your work pulling the job together and the effort it took to obtain the equipment. We are looking forward to learning, experimenting with and enjoying the system.Regards,Scot and Yolanda Bowes
Yolanda Bowes
Yolanda Bowes
12:50 11 Sep 20
Jim and Walter did a beautiful job not to mention great guys to interface with, very professional. We appreciate your work pulling the job together and the effort it took to obtain the equipment. We are looking forward to learning, experimenting with and enjoying the system. Great experience working with Duncklee Cooling & Heating.
William Geary
William Geary
22:07 17 Aug 20
I was very impressed by the service technicians’ attention to detail to ensure that the installation worked properly and was aesthetically pleasing. My wife and I are extremely happy with the workmanship and A/C unit. We highly recommend Duncklee to all of our friends and family.
Meryl Wiener
Meryl Wiener
16:03 14 Aug 20
Duncklee installed a sophisticated heating/AC system that enabled us to override an outdated and inefficient system that existed in a house we bought. Jonathan Duncklee was accessible and answered our questions in a way that made the installation and workings understandable to lay people. I would recommend Duncklee and would use them again.
Matt Parke
Matt Parke
20:09 05 Aug 20
We have a Mitsubishi split system and after issues with the original installing company I gave up and called Duncklee. It turns out the other company is not Mitsubishi diamond certified. Duncklee is and after their work I can see the difference.They responded quickly to emails to get a rough idea of the system before they made the on site visit. The technician was on time and quickly discovered the problem, the compressor lines were leaking. He came to show me, I have no idea how the other company missed it. He put some coolant back in as a temporary fix and had to come back for a full afternoon a week later.After he fixed the leak he flushed the system to get any water out. He then inspected the rest of the system. He fixed the large unit after some disassembly and now it works great. It's been 2 weeks, no sign of anything leaking and everything is working like new.
Anita Mather
Anita Mather
13:35 05 Aug 20
Our business recently had Duncklee furnish and install a Mitsubishi Mini-Split System with heat pump and air conditioning. Jonathan was very knowledgeable and patient with all of our many questions. The installation was seamless and the installers were respectful of working in our office during office hours. Could not have asked for a better experience and would highly recommend Duncklee to anyone looking to upgrade or replace their system.Anita Mather - Capalbo Mather Dougherty Accounting Services
Tracy Collins
Tracy Collins
14:30 30 Jul 20
Duncklee installed Mitsubishi 6 mini-splits in my house this month. It was a large and complicated job. The men who did the work were terrific. They always arrived on time, were respectful, worked hard all day and were a pleasure to have around. It was hot as hell when they were doing the work. They wore masks and maintained distance from my family members at all times. Best of all they did a great job and in the midst of a terrible heat wave and a pandemic we are cool and happy.
Penny B
Penny B
15:22 21 Jul 20
Clean, efficient, friendly, and professional! Thank you for a job well done!
Waller Walker
Waller Walker
15:20 16 Jul 20
The Duncklee serviceman who installed our new central AC system was friendly and incredibly knowledgeable. We were extremely impressed with the Duncklee service.
Frank Lotti
Frank Lotti
21:13 14 Jul 20
Replaced our window air conditioning units with ductless system. These are great! Pricing was extremely competitive. Installation was smooth and professional. Before leaving, installers cleaned up and spent time to make sure we understood fully how to use. Units are quiet and temperature is more consistent than our window units were. Highly recommend the ductless heat & air conditioning units and strongly recommend Duncklee Cooling & Heating to install them.
Andrew Comolli
Andrew Comolli
16:35 13 Jul 20
Working with Duncklee was a great experience and I refer this company to my relatives and friends .The employees from the owner to the service technician were great and could ask for more, thanks Jonathan.
Meghan Dodge
Meghan Dodge
18:51 02 Jul 20
My husband and I just had ductless AC installed in our house. We are very happy with the work that Dunklee did. Jason and Noah took the time to explain everything to us as they installed the units. They worked hard and even cleaned up after themselves. We highly recommend Dunklee.
Joanne Noble
Joanne Noble
19:15 01 Jul 20
Jonathan was wonderful to work with. I had 2 mini split units installed and they are working just as they were recommended. The installers were professional and did a great job with no mess left behind. Just in time for the heat wave. Thank you
Dennis R Mcrobbie
Dennis R Mcrobbie
14:02 25 Jun 20
We had 2 new indoor ductless units & an outdoor condenser installed. The installers, Jim & Walter, were friendly and professional. Installation took 2 days and they cleaned up each day. Jim described the operation of the remotes in simple terms and was patient with our learning curve. Later, Jon answered my questions on how to properly operate the units. Again, we appreciate him being patient with us. Excellent experience. Highly recommend!
David Smolenski
David Smolenski
13:25 09 Jun 20
Duncklee Heating and Cooling recently installed central air conditioning in my home. From the owner Jon Duncklee and his office staff to his installation team (Jason, Noah and Malcolm), all were very knowledgeable in the installation and operation of the system. They all took the time to answer any questions I had and they made sure I was satisfied with the answers. I was really amazed how the installation team was able to get all of that duct work into my attics. Job well done!!
LuciraJane
LuciraJane
15:23 01 Jun 20
We started using Duncklee a couple of years ago for the ongoing maintenance of our air conditioners (we have two units). They were recommended by our former AC contractor who got out of the residential business.When our AC was not working last week, I called on Wednesday and was pleasantly surprised that Duncklee had availability on Friday.With COVID-19, I was a bit apprehensive because we haven't had anyone in the house but us since February. There was no need. The technician showed up on time wearing a mask; I offered gloves (to protect him).He quickly found the problem of a worn-out part in the compressor and replaced it. I felt the cost was very reasonable.We are grateful because my husband works out in the heat and humidity and he appreciates coming home to a comfortable environment. I highly recommend Duncklee.
Daniel McCarthy
Daniel McCarthy
20:23 21 May 20
Professional, courteous, detailed ant thorough workman. Would use them again without hesitation.
Chris Cavanaugh
Chris Cavanaugh
13:09 08 May 20
The guys at Dunklee Cooling & Heating are knowledgeable, professional and always do a quality job. I worked alongside them before I opened my own shop and continue to work on projects with them today.
Christopher J O'Brien
Christopher J O'Brien
21:37 04 May 20
Outstanding!! Personalized service from the President to the on-site technicians. Showed up on-time everyday, provided the perfect amount of communication with customer, and asked questions appropriately to ensure customer satisfaction. Work was performed with a high degree of professionalism. Quality of work exceeded expectations and technicians left the work site cleaner than when they started. All personnel demonstrated a high level of knowledge in regards to installation, operation, and preventative maintenance for the units. Not to mention how accommodating they were during these challenging times...Look no further for your HVAC needs!!
Carl Peterson
Carl Peterson
18:00 01 May 20
I had Duncklee install a Mitsubishi mini split a/c and heating system at my house in Stonington Borough. The owner, Jonathan Duncklee, was great to work with. Very punctual and professional in manner and very knowledgeable of his products and what would be best for our situation.His crew was likewise very professional and they installed the system in a short time and were meticulous about their work and clean up.No problems whatsoever and the system is working perfectly .I cannot recommend this company more highly.
Chuck P
Chuck P
19:25 15 Apr 20
I should start by saying that there are not enough stars for me to adequately praise Duncklee's!We began using them 12-15 years ago when they first replaced our gas furnace and hot water heater with an on-demand tankless Navien heating system. Now we can take as long of a hot shower as we want!The founder of their company, Les Duncklee was a classmate at Stonington High School with my late wife, and from the beginning, everything was exceptional in terms of explaining, install, friendliness, and performance.Then we decided to have three Mitsubishi wall A/C & Heating units installed in three rooms, running out to a single outdoor fan unit. Same experience of excellence, price, service, and especially beautiful work installing and hiding the pipes going outside to the fan. Very professional install.Since then we have had regular Mitsubishi & Navien maintenance, and a required replacement of the Navien box that failed under warranty, again with prompt, friendly, professional, and expert service EVERY SINGLE TIME.It is a real tribute to Les when I have seen how Jonathan has taken over and grown the company. Also it is a valid measure of a well run company that they have had a high rate of retention of office/service/install staff. Year after year, the same familiar names come to service or fix something that was wrong. Most companies are not able to hang onto their skilled employees like this, so I wanted to bring up this important point.I give my highest possible recommendation with no reservations about using Duncklee's for your needs. 10 Stars!!The final touch to show how they go above and beyond is that Jonathan sent me flowers when he learned that my wife had passed away. What company does that? I was stunned, and so very appreciative at their genuine caring for their customers.Thank you Duncklees--and that goes to each and every employee there.Sincerely,Charles ParrotNew London, CT
Scott Allen
Scott Allen
18:57 06 Apr 20
Duncklee Cooling & Heating was great to work with for my conversion to a natural gas furnace. Everyone I interacted with was kind and professional. I highly recommend.
Daniel Lathrop
Daniel Lathrop
14:03 09 Mar 20
Jon and his team did an amazing job updating our HVAC system to the 21st century. We got bids from several companies, and Duncklee was very competitive from a pricing standpoint, and delivered excellent quality and service. Thank you!
Shama Kajiji
Shama Kajiji
15:41 06 Mar 20
Wonderful experience with the new Navien boiler install at my home in Mystic..... John made the entire decision process seamless and with no stress... he and his folks (Jason and Noah) were fabulous to work with respect to the installation and post-installation. Wish more businesses were still run like this...total customer focus and an old fashioned trusting build of a long term service relationship.. thanks, John... next step is to get the A/C units installed.. yeah!!!
Beth Fontaine
Beth Fontaine
11:50 25 Feb 20
Excellent company. Jonathon Dunklee is charming and a true blue businessman. He genuinely cares about his clients and his town. His father would be proud. As for the job, the installation team was great. It was a cold week but they were troopers. Good people. A job well done. No need to shop around. This is a great team. Shop local! 🙂
Kari Mayorga
Kari Mayorga
20:59 19 Feb 20
Desiree Dee
Desiree Dee
20:23 19 Feb 20
I like how personal this company is. I know everyone on a first name basis. Always professional and friendly, I highly recommend them!
Gary MCKEON
Gary MCKEON
17:46 19 Feb 20
have used Dunklee Cooling and Heating on a new construction of a commercial building - The installation was flawless and the communication on the job was priceless. Hugh mistake was not using this company on a residential construction I also did - got it cheaper, but no value !!! Would recommend Duncklee's for any job when you want value. On time every day with no excuses. Great team that actually cares
joe linden
joe linden
12:54 14 Feb 20
Excellent company to work with, very informative and knowledgeable about there products and services. Duncklee installed an outdoor unit and 3 indoor Mitsubishi heating and cooling units at my house in a timely and professional manner. Neat and clean installation, very pleased with the finished product.
anthony devlin
anthony devlin
18:55 10 Feb 20
Very professional. I called and had some questions, they came out to my site and walked me through the entire process. The Mitsubishi Ductless units are the best things since sliced bread. I highly recommend using Dunklee Heating and Cooling.
Lincoln Chan
Lincoln Chan
17:23 05 Feb 20
We are restoring a 1796 old house. We were looking for the alternate heating and cooling system addition to the existing hydronic radiators. We were thinking of not having traditional central air system because of the ducts could take up too much space. We were exploring the ideas had ductless system. We had several vendors come to give us advices and proposals. Johnathan from Duncklee stood out as professional and very patient listening to our concerns. He asked to our emails even though he was vacationing in Caribbean Island. We eventually hired him since their price is reasonable, not the lowest or the highest bid that we received.We are glad we did. Their technicians are polite and did quality works. They just spent a week here installing (2) outdoor units and (5) indoor units. Jim was nice and very professional. He spent two hours just to go hours to walk through the spaces to make sure we were fine with the location of the indoor units so that they could be easily connected to the outdoor units and most importantly less visible in the interior space. He was also very meticulous about the level and center of the indoor units. When they left, the jobsite was spotless and everything looks great!! While they were here, we also hired their services for the existing radiators and they also trouble shot the issue of existing boiler.We highly recommend Duncklee. You won't disappointed!!
Kevin
Kevin
20:30 20 Jan 20
Excellent experience with sales and installation crew of my Mitsubishi Hyper Heat system. The installation crew even answered all my questions (and I had a LOT of questions) during installation. Finished system looks and performs better than expected. Would highly recommend Duncklee.
Nancy Chase
Nancy Chase
20:46 20 Dec 19
Well manured and did their job well
e o
e o
22:45 16 Dec 19
We recently contracted Duncklee to install a 42k btu Mitsubishi 5 zone ductless system with hyper-heat and Kumo cloud. After operating and living with the new system for several weeks, we are beyond happy with it. I was concerned about possible dead spots throughout the house, but there's just a warm blanket of heat wherever you go now. The units are whisper quiet and incredibly efficient. You won't even notice they're on.Paige walked us through the project from start to finish. The installers Walter and Jim were total professionals. They even finished ahead of schedule, which is unheard of these days. If you're going to install a system like this, you need real pros installing and servicing it. I highly recommend Duncklee Cooling and Heating.
Josephine Guarnaccia
Josephine Guarnaccia
18:26 11 Dec 19
I knew my 1843 Victorian would pose challenges for the installation of the Mitsubishi split heating and cooling system. But from the beginning to end, it went smoothly, and I could not be happier!Jonathan Duncklee explained the process, designed the placement of units, and gave me a quote for the work. I have 8 indoor wall units and 2 outdoor units.He was available throughout the project to answer any questions, and his techs who did the installation were professional, knowledgeable, and cleaned up each day.The final bill was the same as the initial quote. No surprises.Jonathan was a wealth of information and made great suggestions.I was able to add Wi-Fi thermostats which can be adjusted from my smart phone and give an alert if the temp drops. I no longer have to worry about frozen pipes when I’m away. Also, the Mitsubishi system is a back up if the furnace goes out.They also installed pumps and ducting on my dehumidifiers, so I no longer have to physically empty them.At Jonathan’s suggestion and guidance, I had video doorbells installed. They give a layer of security and convenience I didn’t know existed.Oh, he told me about a Wi-Fi water leak/freeze sensor for the basement which I purchased and set up. Really could’ve used that a six months ago when the hot water tank leaked all over the basement.I’m grateful I chose a local company that really goes above and beyond for their customers.
Patty Gillette
Patty Gillette
17:00 11 Dec 19
I love working with Jon. His company always puts the customer first and does a quality installation.
Denise Shafner
Denise Shafner
15:13 27 Sep 19
Our house has had the pleasure of work doneby Duncklee employees for many years.Every Spring they've come to get us readyfor the heat of Summer.NOW we have a Misubishi 'device' taking care of bothchill and sweat. Also lowered electric bills. Hooray!Year 2002's Storm Sandy wiped out our central AC service,and it was promptly replaced. Our old half-house withits younger attachment makes for difficult installation,and this was done with skill.Thank you, Jonathan
Jay Knight
Jay Knight
23:58 05 Sep 19
Thanks to Paige for setting it all up and to Jim and Walter for a great installation...First thing my wife said, "It's too cold!!!"
Michael Detmold
Michael Detmold
19:05 20 Aug 19
I highly recommend Duncklee Cooling and Heating for your cooling and heating needs. The quiet Mitsubishi system has greatly improved the comfort of my home. Jonathan Duncklee runs a thoroughly professional company. Paige Remmert in sales is a joy to work with. Installers Jason and Noah are first-rate.
Ant Ne
Ant Ne
13:40 20 Aug 19
I have had a ductless AC system installed in my home and it is super quiet. I am working on getting a combi gas boiler/furnace now and I have nothing but the highest Hope regarding its quality. I am very happy with the install team as well as the sales team!
William Hossack
William Hossack
14:11 08 Aug 19
We want to express our utmost satisfaction with the service call this morning from Duncklee Inc. for our Mitsubishi AC system.Glen, the Duncklee technician, performed a thorough assessment of the issue, and with equal thoroughness and expertise, resolved the issue. Glen’s attention to the smallest detail and his professionalism provided us peace mind that our system could resume operation at full capacity. He also offered very helpful insights to our air conditioning system regarding regular care that will help the system to run efficiently going forward. Glen was also very good humored about navigating the measures taken to protect the wood floors in the apartment. : )Our hearty thanks to Glen and the service department at Duncklee, Inc.!Sincerely,Bill Hossack & Elisa Giommi
Brad Columbus
Brad Columbus
13:23 06 Aug 19
Duncklee was great throughout the process of installing a new AC system. They took care of all the paper work, provided us with all our options and allowed the project to go smoothly. Our new system is working great!
Clay Burkhalter
Clay Burkhalter
13:49 01 Jul 19
We had the Mitsubishi Mini-Split Hyper-Heat system installed by Duncklee about three weeks ago; they installed one outside compressor and three inside air-handlers --- one on each floor of our condo. The system is incredible and the installation was first class... timely, professional and excellent attention to detail. A great company with great crews.
Betty K
Betty K
19:44 17 May 19
Techs were so very capable, even while training a new guy. I had very specific time constraints and they were able to accommodate me. Still have the electric to do. And not hot enough yet to really try out the unit.
Daniel MacDougall
Daniel MacDougall
13:59 08 Apr 19
Duncklee is a great company. Their communication is better than anyone else I've ever dealt with in the contractor field. Their work was done in a great way. Very professional and courteous. Even when their company had someone get not be able to work for a while they were able to fill in and get the job done without any delay. If we ever needed to do air conditioning again we would use Duncklee.
Sarjit Rattan
Sarjit Rattan
14:28 28 Jan 19
We got 3 units installed in our home. Their service was excellent and installer, Jim installed very professionally to our satisfaction. Mr Jonathan Duncklee was very helpful. I highly recommend them.
Maxwell Satti
Maxwell Satti
21:48 19 Jan 19
Pleasure working with Jon and his team. They are genuine with their customers and help every step of the way!!! Kudos to Duncklee heating and cooling. I had such a smooth process when changing the way I heat my home.
Sue Corallino
Sue Corallino
15:40 19 Jan 19
We had a 5 unit Mitsubishi ductless heating & cooling system installed last week by Duncklee Cooling & Heating Inc. The installation went off without a hitch. Jim, the installer, told us the project would take 5 days and it took exactly 5 days. Jim was extremely punctual, very neat, explained everything he was going to do and why it had to be done that way. When everything was installed, Jim went out of his way to clearly answer my many questions about the units. I highly recommend Duncklee for your heating & cooling needs.
Robert Gingerella
Robert Gingerella
15:30 21 Dec 18
Excellent overall experience, highly recommended! Jonathan came out quickly to look at installing a Navien Combi Boiler and give me a quote that same day. Technicians (Jason and Kyle) were very knowledgeable, hard-working, courteous and answered all of my questions. They did good quality work, and everything works perfectly.
Kate Cygler
Kate Cygler
13:28 19 Dec 18
Duncklee just replaced our heating and air conditioning units. We had a wonderful experience from start to finish. The office was very responsive and Jonathan quickly arrived for a free assessment and estimate. He offered a direct and reasonable quote, with no deceptive sales tactics. The installation crew was friendly, knowledgeable, and professional. We would strongly recommend Duncklee for your HVAC needs.
Justin Daniels
Justin Daniels
01:04 06 Dec 18
Hassle free process! I was struggling to find the right company to replace my heating/cooling unit. After finding Duncklee in my area it really helped to get a quick response to my email from Jonathan who was great to work with. If you are looking to get any type of work done don’t hesitate to reach out, you will not be ashamed!
Karen Stone
Karen Stone
14:00 05 Nov 18
Duncklee Cooling & Heating did a great job installing our Mitsubishi ductless cooling system. The work was completed in a timely manner and Jim and crew cleaned everything up each day. When the installation was complete Jim gave us a thorough training on how the units work and made sure we were registered for the warrantee coverage. We are very happy with our new system - it is very quiet and we are enjoying using the heating function on these cool fall mornings.
Courtney Bushnell
Courtney Bushnell
18:03 03 Nov 18
Jim and Noah could not have been better! I was home for most of the install, and they were both amazing, professional and went through everything thoroughly, answering all my questions! We will absolutely use Duncklee again and recommend them to others.
Edward Hutter
Edward Hutter
13:57 25 Oct 18
I've known Jonathan for more than 20 years. He and his company have had the highest level of customer service reviews for as long as I have known him. Prior to the concept of online reviews, Duncklee had a wall of customer postcards glowing about the service he and his company provided. Jonathan, as his father before him, has been a pillar of our community. If you have the need for HVAC installation, replacement, or service, call Duncklee and experience customer service as it should be.
Matthew Curtiss
Matthew Curtiss
16:24 18 Oct 18
Duncklee Cooling & Heating is the go-to company for all of your heating and cooling needs. Highly recommended.
Joseph St Rock
Joseph St Rock
14:55 18 Oct 18
This is a quality, family-owned company. The main office is a monument to the prior owners and employees. Duncklee's will take care of you, and they'll do it with experience and integrity.
Michael G Whitehouse
Michael G Whitehouse
12:25 18 Oct 18
Jonathan is a great business person, and an asset to our community. He is a man of great integrity who runs a fantastic business.
James Rashleigh
James Rashleigh
18:04 17 Oct 18
Duncklee Cooling & Heating is the premier comfort specialist in Southeastern Connecticut. They have been around the longest and continue to be a great resource for both businesses and homeowners!
Robert Henderson
Robert Henderson
16:36 17 Oct 18
For heating and cooling, they're the best in the area. Their experience and level of service is unmatched.
John Pozega
John Pozega
20:40 01 Oct 18
Everything went well today. Much better than I expected. I was very impressed with the service provided by Jason and Kyle the installers from Duncklee.. The install was completed today around 2:30 and they tested the system to make sure it was wired correctly. They did a great job of answering my questions, and did an excellent job of cleaning up. I will definitely refer Duncklee to my neighbors and friends for their heating and cooling systems needs.
Rachel Whitaker
Rachel Whitaker
13:43 28 Sep 18
It is rare to find a company that actually values its clients in this day and age, and the customer service I received from Duncklee Cooling and Heating was absolutely superb. As a new homeowner looking to install a central air system, I was completely lost and had dozens of questions, and Jonathan was patient and answered every single one! He took the time to explain the different options to me, and followed up several times to make sure I fully understood the system that we decided on and to give me a chance to ask more questions. Thanks to Duncklee Cooling and Heating I have complete peace of mind and a comfortable home!!
Diana Sackett
Diana Sackett
18:15 26 Sep 18
Alex White
Alex White
18:19 17 Sep 18
Duncklee's team of installers were extremely courteous, quick, and knowledgeable. They installed multiple ductless units for us and were extremely neat. After installing, they took plenty of time to explain how the units worked, answered our many questions, and told us to reach out should we have any more questions. I'd highly recommend Duncklee if you are looking to install ductless AC units!
John P. Turrentine
John P. Turrentine
14:50 17 Aug 18
Timely, knowledgeable, Professional, Courteous and neat!
Faith Scimone
Faith Scimone
20:51 15 Aug 18
Duncklee Cooling and Heating is awesome! They installed my ductless air conditioning system beautifully. Everybody I interacted with was very professional and polite. They even took the time to explain the remote controls and how to clean the indoor units!
F L CURLEE
F L CURLEE
13:40 03 Aug 18
When I bought my house, the climate control system had been installed previously by Duncklee, so naturally I called upon them for service. Recently the master control panel for the system went out, since it was by now 20 years old. So I had to get a new control system. The technicians from Duncklee installed a new computer, and got it back up and running. They are knowledgeable and polite, and efficient and I would recommend Duncklee.
Bill Sergiy III
Bill Sergiy III
16:37 23 Jul 18
Hi Jonathan!I want to Thank You, Jim and Noah for the excellent sales process and the efficient installation of our new Ductless heat pump.The guys were fantastic to work with and Jim was very knowledgeable and took time to explain all aspects of the system.Sometimes people do not get enough praise when they do excellent work; they only get an earful when something goes wrong. I want to recognize Jim and Noah for their skill.Again, Many Thanks Jonathan.Sincerely,Ann & Bill Sergiy
Zach Duran
Zach Duran
19:40 21 Mar 18
Jonathan Duncklee and his team have always been quick, professional, and have done quality work. They installed our dual zone system a few years ago and years later when we experienced issues from equipment malfunction (not Duncklee work) they worked with me to resolve the problem!
Walter Virginski
Walter Virginski
20:01 28 Feb 18
Our first Mitsubishi ductless heating and cooling system provided us with summer cooling and shoulder season heating.When we built an addition a few years later a Mitsubishi Hyper heating and cooling system for full season heating down to minus 13F outside temperatures was chosen as the sole source of heat.Duncklee Cooling and Heating did a great job in designing and sizing both projects to maximize performance and minimize costs.The technicians were prompt, knowledgable, and extremely neat. After installation they took their time in explaining the operation and care of the systems.Duncklee Cooling and Heating was surely the right choice.
Mike Herod
Mike Herod
15:43 25 Feb 18
Jon, it is always greatly appreciated, and makes a very positive impression, when contractors call back at the time they say they will, when technicians arrive on time, and the job is completed when promised. You, and the installer/technicians Jason and Kenny, were always spot-on with punctuality.....a HUGE plus. And the installation of the new air handler, plenum, and outdoor air conditioner compressor couldn't have been done any better. The units work together perfectly, exactly as advertised. Jason and Kenny did a fantastic job, answered my many questions, and were a pleasure to work with. Completely satisfied!
Jim Meyer
Jim Meyer
18:53 11 Feb 18
My installer Jim was was very professional and knew his stuff. He went out of way to explain my new mini-duct system to me and was very conscientious about keeping my home clean.
Jerry Brown
Jerry Brown
14:41 24 Jan 18
Mr. Duncklee, your Mitsubishi Elite Technician, Jim Brissette, not only did a very professional installation; but he also was very polite and courteous in answering all of my questions in a true professional and timely manner. His many years of training and job experience made the installation go like clockwork, no mistakes or redoes. When the job was finished his clean-up was outstanding: he vacuumed the carpets and his feet were always clean in going from outside to inside the house during the foul weather conditions of snow and rain. Thank you, your office staff and Jim for a job well done. I look forward to enjoying my new Mitsubishi Cooling and Heating System for many years to come.When you have questions about installing a Mitsubishi Cooling and Heating System call Duncklee Cooling & Heating Inc., the Climate Control Experts you’ll be happy you did.
Chris Delaura
Chris Delaura
20:53 14 Jan 18
Professional & Friendly
Matthew Baird
Matthew Baird
01:15 10 Jan 18
When I contacted Dunklee to initiate my conversion from oil to natural gas he was extremely knowledgeable in the process. Once the loan was approved and work had commenced, the gentleman that came to my house were polite, professional and accommodating to us. The work was completed in a timely manner; looks and works amazing. I will definitely be contacting Dunklee in the future for my other heating and cooling needs.
Dylan Perry
Dylan Perry
22:08 02 Jan 18
Duncklee was quick, professional, and installed my system expertly. Highly recommend
Marjorie Sturm
Marjorie Sturm
04:10 30 Dec 17
I chose five heating and cooling companies to provide estimates on a Mitsubishi Split Ductless heat pump/ cooling system to be installed in my 1900 sq ft home. Duncklee Cooling and Heating was the only one recommended by several renovation contractors. Although the quotes were generally around the same price point, Jonathan Duncklee was the only one with extensive knowledge of the CT Green Bank low interest energy loan program of which I had not heard of. (I ended up getting the low interest loan to finance the project). He was very organized, and was the only contractor to give a written quote on the spot. The other companies took 4 to 10 days to get back to me with quotes.I selected Duncklee’s based on their professionalism, reputation, organization, system design, and value. The multi-day installation process has gone smoothly. The installer, Jim, is warm, friendly and professional. He has worked diligently to install the wall units exactly where I hoped they would be, and to keep me informed of the installation’s progress. Due to a weeklong holiday interruption there is one day remaining before installation will be complete, but I have no reservations highly recommending Duncklee’s as a Mitsubishi heat pump installer.
mark spinnato
mark spinnato
23:01 21 Dec 17
Every one there is friendly, professional and knowledgeable, I highly recommend doing business with Duncklee!!
David Robinson
David Robinson
22:17 21 Dec 17
All work was done timely and professionally. The technicians were excellent and were happy to answer any technical questions I had during the installation. Previous service calls in the past were handled in a similar fashion. Mr. Duncklee is very fortunate to have a team he can be proud of.
JoAnne Scavetta
JoAnne Scavetta
12:22 09 Dec 17
I originally thought I'd have the Mitsubishi installed for cooling and an auxiliary heat in the winter, as it turns out I never use my electric baseboard heat and I'm very comfortable. Not only is it comfortable year round, it's a huge savings on my electric bills.I feel Duncklee Cooling and Heating is the best in the area for installing this system. Not only are the technicians knowedgable, they are extremely neat and respectful while working in the home.
Mia Hammack
Mia Hammack
18:27 08 Dec 17
We are pleased with the service so much that we had them install central air conditioning in our main house and guest house! Professional and friendly!
Jill Pisechko
Jill Pisechko
21:13 04 Dec 17
It went really well – your technicians were very professional and did a great job. They were very understanding of my somewhat loud and demanding dogs as well! Everything looks good and so far appears to be working properly. We love our Mitsubishi Mr. Slim/Split Air systems!
Lara Schrage
Lara Schrage
15:41 04 Dec 17
Service techs were very professional. Jim clearly communicated everything to us and was at the house when he said he would be. He also stuck to his timeline and finished earlier than expected.
Todd Cramer
Todd Cramer
21:17 29 Nov 17
The install was amazing. Jim was the absolute best! He walked me through the setup both inside and outside. He explained to me the operation and the maintenance of systems. Now, I just got to wait for a warm day, hopefully we will have one before the end of the year.
Heidi Blais
Heidi Blais
15:04 29 Nov 17
Very professional. Quick to come out, find the problem & fix it. Highly recommend them to anyone!
Sean Nelson
Sean Nelson
16:40 22 Nov 17
Duncklee installed a new propane boiler for me. They did a great job. Easy to work with, prompt, good price, quality installation - they made sure it was done right. They helped me get a .99% interest loan (funded by the CT Green Bank because it is energy efficient), so it was painless to pay for. Very happy with the whole experience. Looking forward to my lower heating bills now that I have a super efficient propane boiler!
Jessica McKay
Jessica McKay
21:58 24 Oct 17
Looks great! We were very pleased with the timeliness and care of the workers and in how neat their work was! This is the first time I've had construction done in my house and not had it look like a war zone!!
Michaela Badke
Michaela Badke
18:28 22 Oct 17
JillDavid Bauer
JillDavid Bauer
17:23 15 Sep 17
We were thrilled with our recent installation. Jim and Carl did a wonderful job. From the moment they arrived, they were courteous and professional, to me and to each other! Jim is a master craftsman and a wonderful teacher. Carl was working hard to understand the big picture, not just the immediate task. They communicated very well — always calm and always focused. Both had the same goal, which was to do the job right the first time, from both a mechanical and aesthetic viewpoint. My crawl space was not the easiest place to work, but they worked diligently and kept their sense of humor. I am so happy we chose Duncklee for our Mitsubishi installation.
Thomas Frickman
Thomas Frickman
15:23 07 Sep 17
Duncklee Cooling and Heating, Inc., deserves more than five stars. They installed the Mitsubishi ductless ac systems in my entire house. Going above and beyond is a understatement. Their 2 installers and staff are some nicest employees I've come across in a long time. Friendly, knowledgeable, respectful, and very clean. Duncklee was prompt returning my phone calls and emails, answered all of my questions, and never left me confused. They are truly a top rated company. Great job.
what ever
what ever
15:14 01 Sep 17
Jonathan,The install went very well. I couldn't be more pleased with the courtesy and professionalism of Jim and Carl.Thanks for checking back.Bill Tompkins
Edward Hourihan Sr.
Edward Hourihan Sr.
20:54 22 Aug 17
Like other people with an older house, we agonized for years on the hows and whats of putting AC in our home. A friend of mine had recommended Duncklee Cooling and Heating. One visit by Jonathan D., to discuss his company's offerings convinced us to install the Mitsubishi system. The installation went well with very little upset, the installers were competent, courteous and quick. Two near 90 degree days following the installation left us very happy, but wondering why we agonized and waited so long. The system is quiet and responsive with easy to use controls. We have not experienced the heating capability of the system as you might imagine with 90 degree heat, but we are anticipating using the heat for the "shoulders" of the heating season.
Roger Drazen
Roger Drazen
15:22 18 Aug 17
Our entire Duncklee experience was positive from start to installation. Jim and Carlwere competent and skilled. They were friendly and patient explaining all aspects of using the coooling/heating system. We will continue to employ the services of this highly rated company run by Jonathan Duncklee.
Larry Spalluto
Larry Spalluto
13:58 17 Aug 17
At this stage in the process, after receiving an estimate from Johnathan Duncklee and some very valuable information and money saving tips, we are looking forward to a 5 star quality installation. This review will be updated after the installation of the new cooling system is complete.Lawrence J. SpallutoPart 2 of the review.....The AC installation was completed. The two technicians that were here to perform the work, arrived on time, were very professional , knowledgeable and curtious. I would highly recommend Duncklee for any of your heating or cooling needs. (5 stars)Lawrence Spalluto
Susan Dahm
Susan Dahm
12:40 15 Aug 17
This is the second time Dunckley Cooling has installed split units in a house for me. Once again the were professional, efficient and very neat. Highly recommended!
S R
S R
18:02 12 Aug 17
After years of debate we finally decided on a split air system for our home in New London and choose Duncklee, Inc. for the work.With Jonathans help and guidance we decided on one Mitsubishi condenser with two air handling units. The entire process (quoting, communication, installation, and follow-up) was 100% professional.The installation crew was punctual, clean, efficient and completed the job in one day. They even worked with us to align the air handling units so that the conduits ran through one vertical channel. One hundred percent satisfied with their work.The system is very quiet/efficient and it’s nice to sleep at night without ratting windows. Looking forward to seeing how the systems heat in the swing seasons.I highly recommend them for your project and I will definitely be using them again.Thank you to Jonathan and Jim.
ALAN ARMSTRONG
ALAN ARMSTRONG
18:35 07 Aug 17
Had second, larger three head unit installed by Dunklee for second floor. Great installers and neat workmanship. Units do excellent job,are silent and unobtrusive. Highly recommend the company.
Philip Martin
Philip Martin
13:49 31 Jul 17
Maureen Reubelt
Maureen Reubelt
13:41 14 Jul 17
The install went great with Jason and Kenny. They were both so nice, professional and friendly! They did a great job and we are enjoying the way these units quietly and efficiently cool the rooms to a comfortable level! Thank you again!
Bob Larder
Bob Larder
08:05 12 Jul 17
I have dealt with the Duncklee & Heating company for many years both commercially and privetely and in all cases they were both knowledgeable and professional from the first initial meeting till the last turn of the wrench.The technicians showed up ready to work and always left the area clean and free of any little wire clippings,packing materials and empty boxes. If we asked a question technician the answer and in some cases when needed even explained why they were doing it that way, so there would be no misunderstanding.I have and will continue to refer others to this company for all there A/C needs.I highly recommend this company for any of your cooling and heating needs.Bob LarderRetired Armed Forces Assn.New London
Allen Cunningham
Allen Cunningham
12:20 11 Jul 17
Everything went very well. The workmanship and the people that came to our home were top notch. We would strongly recommend Duncklee without hesitation.
Arlene Raymond
Arlene Raymond
23:54 06 Jul 17
Excellent company! My husband and I recently had an air cooling system installed. Everyone we were in contact with were personable, professional and skilled. Very happy with the price, product and installation process.
Jeff Jones
Jeff Jones
20:15 05 Jul 17
We recently completed 2 projects with the Duncklee Cooling & Heating team, and could not be more pleased with our experience.First, a full upgrade of our HVAC from what was originally installed in our home long ago, to a new Luxaire system recommended by Jonathan. Prior to its replacement, our original system had been serviced a number of times by Duncklee, and while Glenn always did a terrific job, the system was beyond the point of reasonable repair. His recommendation that we really should consider replacement was what initiated the project.Second, a hot water heater replacement was warranted after the Duncklee team noticed a rusty leak while completing our HVAC install.Kenny and Jason did both installations for us, and they were fantastic. They were neat and organized, efficient, and kept us up to date on their progress - and they made sure that we had at least partially functioning AC during the first really hot day of the year even though the project was still in progress.We are pleased to recommend the Duncklee team to anyone requiring cooling and heating services.
Alma Nartatez
Alma Nartatez
17:41 05 Jul 17
We shopped around and Duncklee had a solid reputation with competitive prices. We were not disappointed. Owner provided excellent communication and the installers were professional and on time. We highly recommend this company. Our new ductless AC units look and work great!
John Burger
John Burger
00:06 14 Jun 17
I had to have a new heat pump installed. Because of my schedule, it was hard to get it scheduled, but the worked with me. They did a really neat job. AND sent a technician back to check when there was a minor problem. What's not to like?
Ammar Anbari
Ammar Anbari
13:57 08 Jun 17
Excellent service. Did an amazing job with sales, installation and support. My wife and I are very pleased and would recommend Duncklee to anyone!Thank you for the great work!!!
Jeff Foster
Jeff Foster
20:51 22 May 17
We recently purchased and had a 5 zone Mitsubishi ductless heating/cooling system installed by Duncklee. From the beginning, Jonathan was very professional, courteous and great at explaining how these systems work. The installer, Jim, was outstanding. He was always on time, very nice, did excellent clean work, and was extremely experienced !! The experience from the start to finish was very efficient and pleasant.I would highly recommend Duncklee Cooling and Heating to anyone considering one of these systems. And I always love to support the local businesses too.Jeff & Vonne Foster
Michael Blefeld
Michael Blefeld
21:25 07 May 17
The installation by Jim Brissette was professional and well planned. He was courteous and amazingly helpful with this project. I feel that he is a terrific asset to Duncklee Cooling.
Tim Roy
Tim Roy
21:00 07 May 17
Jon, hard to believe from my initial reservations about the units on the walls and the gutters attached to my house, I must say I have come 180 degrees around. Looks great, impressed with both the heat and air, nearly silent and a perfect solution for our needs. Plus Jim did an outstanding job with the help of Carl. I can't say enough as to Jim's quality of work and his desire to be sure I was a satisfied customer by the time he finished the job.I am a big fan and would highly recommend a Mitsubishi ductless system to others.
sallyann woitowitz
sallyann woitowitz
20:58 26 Mar 17
We had our Mitsubishi heating and cooling system installed 3 years ago and couldn't be happier! We are no longer freezing in the winter or sweating in the summer and the electric bill is lower! The employees at Duncklee are professional and courteous. If you are thinking of getting a system installed, these are the ones to do it.
Lisa Stevenson
Lisa Stevenson
12:34 13 Mar 17
My experience with Duncklee Cooling & Heating, Inc. was exceptional. The return call over the weekend was expeditioulsy returned. The service department was on task Monday morning with out a follow-up call. Can't say enough about the great customer service - in this day and age it is so hard to find.
Dawn Bock
Dawn Bock
16:12 10 Mar 17
Duncklee is professional and personal. Their service is great. They helped us choose the correct heatpump system for our home - that was 5 years ago and it was one of the best decisions we made. We highly recommend them for your cooling needs.
Ricky Henry
Ricky Henry
19:01 24 Feb 17
We had a central air system installed. No complaints. Very professional.
Michael Amaral
Michael Amaral
18:55 23 Feb 17
Duncklee Cooling & Heating provided and installed an excellent Mitsubishi Ductless Air Condition system in my house this January. It was a difficult and challenging installation because the house is post and beam. Jim, the installer did a perfect job and the system including installation, was provided at a lower rate than bids I received from their competitors. Duncklee Inc responded very quickly to my request to support my construction schedule which I think would have likely been negative affected if I had chosen someone else.
Wendy Pray
Wendy Pray
01:21 23 Feb 17
The technician, Jim B., was great. We felt lucky to have him do the job for us. Extremely experienced !! Clean work !! And a nice guy to boot. The experience from the start of the paperwork/email phase with the office to the end of the job was very efficient and pleasant.
George Tattersall
George Tattersall
06:25 20 Feb 17
Everything was done well, and we're very happy
Barbara Zabel
Barbara Zabel
21:55 07 Feb 17
We were very pleased with the work Duncklee did for us installing our new heating/cooling system. Jim did a very efficient and tidy job with the installation and we are enjoying the supplemental heat.Tom and Barbara
Adina Alexandru
Adina Alexandru
20:20 16 Jan 17
We are very happy with the work that Dunklee performed at our property!Adina & Florin Alexandru
Arthur Kureczka
Arthur Kureczka
13:03 11 Jan 17
Professional, reasonable and fair. Installation was neat, clean and flawless
April Hunt
April Hunt
19:42 02 Jan 17
We called Duncklee to do annual maintenance on our air conditioning system. When we called, they promptly arrived, checked the air condenser and the air handler. Among other small repair items, they found that the suction line was missing foam insulation. My siblings and I learned from Duncklee that missing foam on a suction line can cause energy loss and condensation. In other words, the lack of insulation on the copper pipe was causing the system to expel cool air outside - instead of inside - the house! Apparently, this is a common occurrence, but without Duncklee's keen eye and expertise, we would have continued to spend extra money on air conditioning the great outdoors! It cost us very little to buy foam insulation in order to insulate the copper pipe. Thank you, Duncklee Cooling & Heating, Inc. You are like family.
Tom Morgan
Tom Morgan
18:52 02 Jan 17
Duncklee Cooling & Heating, Inc. provided prompt service to us when we needed it. We needed information regarding our model and serial number and within minutes they responded to our call. I recommend Duncklee for the best customer service in the cooling and heating service in the area.
Margarett Jones
Margarett Jones
03:02 25 Dec 16
Melanie Walsh
Melanie Walsh
19:11 23 Dec 16
Very pleased with our Mitsubishi split System! Can't relay enough how impressed we were with the installer, Jim, who worked tirelessly and meticulously, and overcame obstacles that our house posed.
TJ Motors
TJ Motors
21:35 22 Dec 16
Outstanding! That’s what I have to say about Duncklee Cooling and Heating. I reached out to Jonathan Dunklee to select and install a more efficient heating and cooling system in our offices than we had previously. Jonathan chose just the right Mitsubishi hyper heat pump and cooling unit for our comfort. The Duncklee team was very professional in their work here and they allowed our normal business operations to maintain throughout the process.The system has operated flawlessly and Jonathan and his staff have promptly answered any questions we have had about its use. I strongly recommend Duncklee Cooling and Heating. It’s clear to me why they have been so successful for 43 years.
Derek Pirruccello
Derek Pirruccello
19:35 22 Dec 16
I highly recommend Duncklee Cooling and Heating for any HVAC need. I purchased a split hyper heat pump system nearly two years ago and had a great experience with Jonathan and his staff. From the design of the system, to installation, Jonathan and his experienced staff were professional, thorough, and never cut corners. It is critical with these systems that they are designed properly for your living space and installed correctly. Two years later and I am very pleased with the performance of the system, it has improved our comfort indoors tremendously, saved energy usage, added value to our home, and is easy to maintain. I did have an issue with one of the unit's fan motors that had to be replaced several times, but never was there any question from the staff - they made sure that the system performed as advertised. Five stars!
chickadeemw
chickadeemw
18:27 22 Dec 16
We can't relay enough how pleased we are with our ductless Mitsubishi split system. We've been living here for almost 40 yrs and have had our share of various contractors, repair people, and techs, many excellent. But Jim, who did the installation, took the cake. He worked tirelessly and meticulously, and was a pleasure to have here. Our house's crawlspace and electrical system presented a lot of challenges and we are thankful that he met those challenges and more.Choosing this spit system and choosing Duncklee Cooling & Heating was the best choice we could have made. Wish we did it sooner.
Jody Farrington
Jody Farrington
17:50 20 Dec 16
I have nothing but wonderful things to say about this company and all the employees I have come in contact with ! They have been loyal, reliable and professional in all the dealings that I have had wtih them. And.. I LOVE the units I had installed!!
Bill Turner
Bill Turner
01:18 20 Dec 16
The Duncklee team took great care in providing heating and cooling updates to our historic home. Special attention was given to providing the optimum solutions for delivering "state of the art technology" while preserving the historic integrity of our home. The technicians were knowledgeable and skilled providing creative installation techniques which required "out of the box" solutions to complete the installation in a timely manner. When you want the job done right the first time call Duncklee.
michael turner
michael turner
17:40 16 Dec 16
Richard Loach
Richard Loach
15:01 02 Dec 16
We had a Mitsubishi ductless heating/cooling system installed by Duncklee. Both the loan rebate applications were handled by the company and we had very little to do. The whole process was very hassle-free, and the installation itself went smoothly and was conducted in a highly professional manner. My installer had over 25 years of experience and worked efficiently with minimal intrusion during our 2-day installation.
Richard Wishnie
Richard Wishnie
14:12 28 Nov 16
We are extremely satisfied with the professional experience we have had with Duncklee. From the time Jonathan Duncklee toured our home, made some excellent recommendations and gave us a very competitive estimate for the installation of six Mitsubishi ductless air conditioning units, we have been more than pleased. We had been very concerned about how the work would be done and how the finished installation would fit in with our home. The Duncklee personnel led by Jim Brisette, have been extraordinarily efficient, neat and caring throughout the installation process. The workmanship is first class and we feel lucky to have selected Duncklee to complete this project for us.
Julianna Velazquez
Julianna Velazquez
17:05 22 Nov 16
Duncklee Cooling & Heating provides exceptional customer service and attention to detail. I couldn't be happier! Along with Mitsubishi Cooking and Heating, they have also been supporting many nonprofits in the area for years like the Waterford Country School's "Bring Your Mojo" golf tournament and so many others. They are top notch!
Amy Havens
Amy Havens
18:59 21 Nov 16
The crew from Duncklee was fantastic! They were fast, efficient and kept us informed of progress so we could plan accordingly. We have had a gas furnace and air conditioning installed by them and both jobs went smoothly with no surprises or headache. I highly recommend Duncklee Cooling & Heating.
Maria At Seniors Helping Seniors
Maria At Seniors Helping Seniors
19:26 16 Nov 16
Purchased Mitsubishi A/C and heat units for my home. Excellent experience throughout the process, from setting up a meeting to learn about the product to the final installation and follow up. Highly recommend this business. They were not a "high pressure" sale at any point, and completed the installation perfectly - including a training on how to use the appliance and all features. Thank you!
Karen Barthelson
Karen Barthelson
21:56 13 Nov 16
Through the years Dunklee provided excellent service to the Mystic Arts Center. They were always quick to respond to our needs, were very professional and have been a long time supporter of the non-profit community!
Scott Gladstone
Scott Gladstone
16:13 13 Nov 16
I have been working with Jonathan and his team for over 25 years. His professional and knowledgeable technicians have serviced, maintained and repaired my central air conditioning & heating systems in my home and business properties. His team recently installed a Mitsubishi ductless hyper heat pump in my addition at my home in Waterford, CT and we love the comfort and savings.  It’s a breath of fresh air to work with a local and professional organization.He not only is he personally involved with all aspects in his business but he is committed to the community both financially and his time making it a great place to work, live and play.  His company, and Mitsubishi Heating & Cooling, have been supporting the Waterford Country Schools' Mr. Six golf tournament fundraiser in honor of the late Gary Saunders for years !  Thank you Jonathan !
Laura Manfre
Laura Manfre
22:13 11 Nov 16
They're not just here for heating and cooling! Duncklee Heating & Cooling is also there for their community, supporting many local NPOs including Sofia Sees Hope and our Dinner in the Dark. A great company and a reason to be proud of where we live!
Peter Kosakowski
Peter Kosakowski
16:15 08 Nov 16
Jonathan was always available by email for questions on the new Central Air and they did come out promptly during different stages of the installation. The pricing was straight forward. They did not try to add any additional charges to the bill. One thing to note is that I have not yet used the system as it was just hooked up in the fall. I will write a follow up after I use the system next summer. Overall at this time I am very satisfied.
Maureen Masson
Maureen Masson
02:39 08 Nov 16
How often have you been so impressed by the consistently prompt, courteous and professional services of a company that you felt compelled to write a letter of THANKS? If you are a Dunklee customer, you have this experience all the time. For the past 13 years, Dunklee employees have graciously answered our calls, accommodated our impossible schedules and demonstrated the utmost respect for our needs and our home. The technicians are polite, thorough, informative and efficient. Our Dunklee contract is a reminder that great customer service still exists and that it truly does make a difference. THANK YOU DUNKLEE!!!!
karen lima
karen lima
23:17 02 Nov 16
Thank you Duncklee Cooling for sponsoring our Comedy night at the Westerly Elks on November 4 to benefit the Jonnycake Center. You can always count on Duncklee Cooling for community involvement!! Thanks again Jonathan!!
SurferTomRI
SurferTomRI
13:53 17 Oct 16
We're very happy with the new furnace! The process & installation was smooth & installers were very professional.
marc ginsberg
marc ginsberg
18:05 19 Sep 16
I recently was required to replace a heating and cooling system in a condo which involved challenging installation logistics. The air handler was located above the kitchen ceiling and the compressor was on an external rooftop. The Duncklee team was very professional, prompt and efficient, assessed all of the requirements and successfully managed the new installation.
Gracelyn Guyol
Gracelyn Guyol
20:49 02 Sep 16
There are many reasons Duncklee Cooling & Heating receives so many awards. They're a first rate professional team who performed as well when servicing my really old air conditioner as when they installed a new one. Without exception, the President, office staff, and crew were always polite and responsive. The recent installation crew laughed quietly among themselves as they worked, despite wilting temperatures, did a terrific job, and left the area spotless. To me, exceptional performance is way cool.
Ted Ackley
Ted Ackley
13:32 17 Aug 16
Very neat competent and professional and so is the staff. Now I have a factory certified installation of a Mitsubishi Mini-Split and if you ask me so should you. Thanks Jon
Mary Lou Mangano
Mary Lou Mangano
20:12 15 Aug 16
My air handler broke during a heat wave this summer. Jonathan came over very quickly and patiently and thoroughly provided me with options. I never felt pressured and he gave me the pros and cons of each option. Once I signed the contract, I was amazed at how quickly his crew did the installation. I would highly recommend Duncklee cooling and heating.
John R Vickerman
John R Vickerman
21:02 25 Jul 16
I always call when its either too cold or too hot out for repairs to a large commercial building we maintain, Duncklee always comes thru with prompt curtious service. Have had 3 different techs and they all know how to handle any situation. Thank you.
Suzanne Fetter
Suzanne Fetter
18:58 25 Jul 16
Jonathan Duncklee and his team are exceptional technicians and work well in complicated scenarios. My 1900 home had gone through several renovations with some challenging spaces and my new central air system runs smoothly, efficiently and effectively even on the hottest Summer days.
Genevieve Triplett
Genevieve Triplett
23:27 21 Jul 16
I have been a satisfied customer for many years. Owning commercial property could be compared to buying your first car and wanting to preserve it for days to come. For our heating and cooling system needs and maintenance. We have found our team. Our Mechanic so to speak.From Owner to Front desk to Technician; Trust me! Professional. Reliable. Honest. The heating and cooling system is a life source for us and it runs like a charm. You almost hear it purrrrr.Bonus: Local. Nice. Encouraging.
Chaz Zezulka
Chaz Zezulka
13:15 19 Jul 16
Our Mitsubishi ductless hyper heat pump is, as a younger generation would say, AWESOME. It keeps our living environment temperature to a perfect degree at all times. It is quiet and efficient. Also, the installation was done professionally and expeditiously. We only wish that we had invested in one sooner.Chaz and Marie Zezulka
Keri
Keri
12:19 12 Jul 16
I have used Duncklee twice in the last 15 years. I was very pleased with the quality of the Mitsubishi systems as well as the employees involved. Their knowledge, demeanor and efficiency were excellent. My confidence in this company was even further increased with how involved the owner (Jonathan Duncklee) was throughout the entire process. I highly recommend this company.
Connor Stevenson
Connor Stevenson
00:27 12 Jul 16
Kenneth Dwelly
Kenneth Dwelly
21:01 05 Jul 16
Excellent work! I recommend Duncklee highly. We love our new duckless system.
Ron Miller
Ron Miller
20:48 13 Jun 16
Just had a Mitsubishi mini-split system installed by Duncklee Inc of Stonington...great system and a great company to do business with...straight forward and simple. The install team were friendly, professional and obviously knew their trade. HIGHLY RECOMMEND DUNCKLEE INC!
Exec 60
Exec 60
12:55 10 Jun 16
As always, we are very pleased with the service, the workmanship and the product that Duncklee provides in our Stonington CT home. We had a Mitsubishi A/C unit installed in our basement to reduce humidity and it did the trick. This summer we had to replace all our air conditioning equipment--2 units, inside and out--and the workmen were neat, pleasant and efficient. We recommend them highly.
Kathy Shafer
Kathy Shafer
11:07 04 Jun 16
Duncklee installed a new HVAC system in our vintage home. It was difficult to to design a layout that would be aesthetically appropriate but their team spent the time working with me to find a layout that kept most of the duct work out of sight. They even used our original vent covers which was important to us. They were clean, professional & always returned my calls & emails. We are very pleased with their service.
Michael Finiguerra
Michael Finiguerra
12:29 03 Jun 16
We loved our experience with Duncklee. Johnathon came over and spent a lot of time going over our system, giving us lots of options, but never pressuring us at all. During installation, he frequently dropped in to see how things were going. The technicians were also awesome (and hysterical). They walked us through the system and how to use it. We had a unique system so some minor glitches came up after installation. They came immediately to solve the problems and never once made us feel like an annoyance for following up. In fact, they encouraged us to call with any issues or problems no matter how small.
Isabel Nossek
Isabel Nossek
15:13 02 Jun 16
Sebastien Monfette
Sebastien Monfette
14:09 31 May 16
Duncklee and crew did an awesome job with my centrail air installation. From the start it was clear that they were experts in this area. They were one of the few that took a look at my duct system, performed a critical assessement, adn recommended that I have an additional air intake. The installation of the equipment itself went very well. I was impressed by the rapidity and effectiveness of your team. It was totally uneventful and everything fell in place exactly like it should without any issues in just over one day. When I first turned on the AC the house cooled down rapidly. I could feel a rapid difference. It was humid and shortly after the AC was started the house was much drier and confortable. So far I am completely satisfied with the servive as well as the product. I recommend Duncklee Cooling&Heating to anyone.
Neil Fichtelberg
Neil Fichtelberg
23:23 26 May 16
I have been with Duncklee for 30 years as my central A/C provider. They are a very reliable and skilled contractor and have always provided great service. Our first system was installed in 1987, lasted until 2014, and was replaced with a new system. The installations were handled very professionally as was any service. I wish I could give them 6 stars. Highly recommended.
Sara Baker
Sara Baker
01:18 19 May 16
Duncklee installed a ductless heating and air system in our home. It has been a great experience from the quote process to scheduling to installing. Our technician Jim was amazing: very professional and walked me through everything I needed to know to use my system. I would definitely use Duncklee again and recommend it to anyone who is in need of quality cooling and heating services.
Tam Zezulka
Tam Zezulka
16:32 17 May 16
Excellent service and install and a great product for the home.
James Conlan
James Conlan
00:34 17 May 16
Very professional service and installation. I love my Honeywell wireless remote thermostat from the comfort specialists at Dunklee Heating and Cooling!
Kathleen Macdonald
Kathleen Macdonald
16:12 16 May 16
Very efficient and professional...definitely would recommend Duncklee...
Bob Maynard
Bob Maynard
13:41 15 Apr 16
We had Mitsubishi Ductless Air Conditioning installed by Duncklee and I have to say that it was the best experience that I could have ever hope for.From the start of the Salesman quoting out system to the install. They install team came in, installed all the indoor unit and the outdoor unit and left our home as clean as they found it. They were professional and polite and took the time to explain the operation to us. I will be telling all of my family and friends about Duncklee. The whole experience from the cost to the install were perfect!
Barb Gladue
Barb Gladue
23:13 31 Mar 16
We just had a new boiler installed by Duncklee & the whole experience was great ! From the sale with Jonathan recommending the system for our home and the price that fit our budget to the finished job. The Duncklee crew came, installed the new boiler, remove the old one and when they left you could not tell they had been in my home. The professionalism of the company and its employees made this a company that I will recommend to my family and friends .
Elizabeth Tetlow
Elizabeth Tetlow
11:16 15 Mar 16
Professional service from everyone at the company. We have our service contract with Duncklee. Fair pricing and great service everytime!
Elizabeth Duarte
Elizabeth Duarte
01:40 15 Mar 16
I have recommended Duncklee Cooling and Heating to many of my friends. They have been just as pleased with the product and service as I have been. We love our Heat Pump AC and have not had any problems with it. The service has been excellent with Duncklee! Thank you!!
Tricia Cunningham
Tricia Cunningham
22:05 14 Mar 16
Duncklee Cooling & Heating was wonderful to work with when converting from oil to gas. The owner, Jonathan Duncklee, was thorough and gave us a lot of additional tips to help with the process. The technicians were thoroug And on time and left the worksite looking better than how they found it. I was home sick during te installation and the thoughtful technician even brought me a ginger ale! Now that is going above and beyond. Prior to this conversion, we had a situation before the holidays where our boiler wasn't working, and Duncklee Cooling & Heating saved the day, sending a technician out a day or two before Christmas! Thank you!!
Justin Mashuta
Justin Mashuta
21:11 14 Mar 16
We hired Duncklee to install a ductless heating/cooling system in our home. I've got to say that I'm very happy with both the units and the professionalism at Duncklee Heating & Cooling.The entire job took a couple of weeks (we had 5 indoor and 2 outdoor units). Our oil bill has dropped exponentially! We are now savings hundreds of dollars because of the new units.If you've been thinking about ductless heating and cooling don't wait. We're very happy we went for it and we're even happier we had Duncklee Heating and Cooling do the job. They're a great company that stands by their work.
Becky Mashuta
Becky Mashuta
20:43 14 Mar 16
Duncklee did an amazing job on our home, and we couldn't be happier. They installed ductless heating and cooling throughout our five bedroom house. (5 indoor, 2 outdoor units).They were efficient, clear and very professional! They even got us more back on our warranty than we were expecting. We went to them after having quotes done by 2 other companies and Duncklee beat the price of the other 2 even without our rebates.It's been 4 months now and we are loving the upgrade to our home. Thanks to Jonathon and Jim for all of your help and professionalism, we couldn't be happier and recommend you whenever heating systems come up in conversation!

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